What is corrective action aimed at?

Corrective action is specifically focused on addressing and mitigating the negative impacts of an event that has already occurred. This action is implemented to rectify problems or deficiencies that have surfaced, ensuring that issues do not escalate further and that future occurrences are prevented.

When an unplanned event disrupts operations or impacts project deliverables negatively, corrective action steps in to analyze the root causes of the issue and take necessary measures to rectify it. The intent behind corrective actions is to restore a situation to the desired state while minimizing any adverse consequences that may arise from such events.

In contrast, other options like increasing productivity, enhancing teamwork, or improving customer service may be ongoing objectives or strategies within an organization, but they do not specifically relate to the response to negative occurrences or the implementation of solutions to fix problems that have already manifested. Therefore, focusing on mitigating negative impacts is the core purpose of corrective action.